Privacy Policy

1. Who we are

Souk Exhibit operates East Africa's premier pop-up marketplace. Our website address is soukexhibit.com. For any privacy-related queries, contact us at info@soukexhibit.com.

2. Information we collect

We collect information you provide directly to us, including:

• Vendor applications — business name, contact name, email address, phone number, product category, and details about your business.
• Newsletter sign-ups — your email address and, optionally, your name.
• Contact form submissions — your name, email, phone, and message.
• Payment records — payment reference numbers and amounts for vendor stall fees. We do not store card numbers or full payment credentials.

We also collect limited technical data automatically — including your IP address, browser type, and pages visited — for security and analytics purposes.

3. How we use your information

We use the information we collect to:

• Process and manage vendor applications
• Communicate application decisions, payment instructions, and event logistics
• Send newsletters and event announcements to subscribers (you can unsubscribe at any time)
• Respond to enquiries submitted via our contact form
• Improve our website and services

4. How we share your information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers (such as our email delivery service) strictly to operate our platform, and only under confidentiality agreements.

5. Data retention

We retain vendor application data for the duration of the event edition plus a reasonable period thereafter for record-keeping. Newsletter subscriber data is retained until you unsubscribe. Contact form messages are retained for up to 12 months.

6. Your rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at info@soukexhibit.com with your request. We will respond within 30 days.

7. Cookies

We use a session cookie to maintain your browsing session and a CSRF token cookie for form security. We do not use tracking or advertising cookies. No third-party analytics scripts are loaded on this website.

8. Security

All data is transmitted over HTTPS. Passwords are stored using bcrypt hashing. We apply industry-standard security measures to protect your information, though no method of transmission over the internet is 100% secure.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this policy? Email info@soukexhibit.com or write to us at Souk Exhibit, Nairobi, Kenya.